Privacy Policy

SQ Clothing is committed to honoring and safeguarding the privacy of our patrons. This Privacy Policy details how we handle, protect, and utilize your personal information when you access our official website, explore our handcrafted collections, and place domestic orders online.

Information We Collect

When you browse our official website or place an order for our handcrafted apparel, we collect personal information necessary to fulfill your request and provide a seamless shopping experience.

  • Contact Information: Full name, delivery address, postal pin code, email address, and phone number.
  • Order & Sizing Data: Garment sizes chosen, purchase history, and size exchange correspondence.
  • Payment Information: Transaction references processed securely through encrypted third-party payment gateways (we do not store your complete debit/credit card or net banking credentials).
  • Technical Details: Device type, browser information, IP address, and site interaction data captured via cookies.

How We Use Your Information

SQ uses the information collected strictly for legitimate business and fulfillment purposes:

  • Processing, packing, and dispatching your domestic online orders.
  • Managing size-related exchanges, product queries, and order tracking within our 15-day exchange window.
  • Verifying exchange eligibility and validating SQ Tag loop seal integrity upon return inspection.
  • Sending important notifications regarding dispatch updates, delivery alerts, and customer support resolutions.
  • Optimizing website performance and curating relevant handcrafted collection showcases.

Information Sharing & Third-Party Partners

SQ respects your privacy and does not sell, rent, or trade your personal information to third parties. We share data only with verified partners essential to our operations:

Our courier and logistics partners receive necessary delivery details (name, address, and phone number) to ensure safe arrival of your order and coordinate size exchange pickups or deliveries.

Payment processors receive transaction data under secure encryption standards to process domestic online payments.

Data Security & Protection

We adopt robust electronic and organizational safeguards to prevent unauthorized access, disclosure, alteration, or loss of your personal details. Access to customer records is restricted to authorized personnel required to handle orders and customer service.

Cookies & Browsing Experience

Our website uses essential cookies to remember items in your shopping bag, maintain login sessions, and track browsing preferences. You may adjust your browser settings to disable cookies, though certain shopping features may be limited as a result.

Customer Rights & Contacting Us

You have the right to review, update, or request the deletion of your personal account data at any time. For questions regarding our privacy practices, please contact our support team through our official Contact Us channels.